Refund Policy

  • Saturday, 13th December, 2025
  • 05:27am

Q4 Host 30-Day Money-Back Guarantee

We are confident in the quality of our service. If you are not satisfied, we offer a 30-day money-back guarantee for all new hosting accounts.

1. Eligibility

New customers are eligible for a full refund of **hosting fees only** requested within 30 days of the service activation date.

  • This guarantee applies only to **Shared Hosting (SSD and NVME)** plans.
  • Only the first order is eligible for the guarantee.

2. Exclusions (Non-Refundable Items)

The 30-day guarantee does NOT apply to, and refunds will not be issued for:

  • Domain Registration, Transfer, or Renewal fees (these are non-recoverable costs).
  • SSL Certificates, Dedicated IPs, or other add-on services.
  • Any one-time setup fees charged at the time of order.
  • Accounts terminated due to a breach of the Terms and Conditions or AUP.

3. Requesting a Refund

To request a refund, you must submit a cancellation request via the client area within the 30-day period. Refunds will be processed within 10 business days and issued only to the original payment method used for the purchase.

Last Updated: December 13, 2025

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